Privacy and Cookies

Privacy statement

At Ma Colline Boutique AS, we are concerned that you as a customer should have the best possible experience of using our online store, and that you should experience the websites and the shopping process as positive from the moment you start looking through our many products, until the moment where you actually receive your order. As part of your shopping experience with us, we want to assure you that we protect and respect your privacy and handle all your personal information with care.

We comply with the following principles when processing your personal data.

We collect and store information with the following main purposes:
Packing and delivery of your order
Improving your user experience
Marketing
Legal requirements
We only collect information we need for the aforementioned purposes
We delete your personal information when we no longer need it
We do not sell your information
We store your information securely

You can read more about how and why we collect and store your personal data - and what we do with it below.

You can also read about how you can exercise your rights as a data subject with us, e.g. request access to your information. Ma Colline Boutique AS, Schultz gate 19, 0356 Oslo, Norway is responsible for data processing. You can contact us at any time either by e-mail post@macolline.no or telephone 94 82 92 28.

Collection & use of your personal data

Completion of your order
In order to process your order, we need some information from you. We need your name, address, e-mail, telephone number, payment details and of course which products you have ordered.
When you complete an order, the payment is handled by our payment solution partners, Klarna and Vipps. When your order is packed and ready for dispatch, we share your name, address, e-mail and telephone number with our transport partners (Posten/Bring) to complete the delivery.

Our payment and transport partners are obliged to keep your information safe.

Improving your user experience
We work continuously to give you the very best user and trading experience on our websites. We do this in various ways, but an important part of it is being able to track your searches on our website. We do this with the help of cookies. Read more about this under Cookies further down.

Marketing
We also use your information to be able to send marketing to you and to be able to tailor the marketing you see.

You can always object to the processing of your personal data for direct marketing purposes by unsubscribing from the newsletter in the link accompanying the email.

Marketing in e-mail and SMS

If you have an active customer relationship with us, we can send you marketing by e-mail or with other electronic communication methods in accordance with Section 15 of the Marketing Act. This includes newsletters and other inquiries regarding content, services, offers, campaigns and events from us, via e-mail, telephone, SMS and social media.

If, on the other hand, you do not have an active customer relationship, we will only send such marketing if you have given us your consent to this. Your personal data can also be used to customize this communication. You can unsubscribe from marketing inquiries easily and free of charge at any time through the unsubscribe function in the e-mails/SMS.

My Page
If you choose to create a personal customer account, you must provide us with your name and email address. You can also choose to give us your phone number and address. In your account, you can see your personal data and your order history.

Shopify

This website uses Shopify as a platform, a company located in Canada. Information relating to your orders is stored at Shopify. If you wish to have this data provided, corrected or deleted, please contact us.

Contact forms

If you use one of our contact forms, the form will be sent as an e-mail to us, and will be stored on our e-mail server. A copy of the e-mail may also be stored in a database in addition, to ensure that we have received your message should the e-mail not arrive. This database is deleted periodically.

Legal requirements
In addition to the above-mentioned processing of your personal data, we use and store your personal data to comply with regulatory requirements, e.g. accounting rules.

Legal basis for the collection and use of your personal data

We collect and use your personal data on the following legal basis:

Execution of an order
Our legitimate interest

Customer service
Improving your user experience

Your consent

Marketing via E-mail and SMS
My account
Cookie-based marketing

Our legal obligations

Legal requirements

Social media
If you follow us or interact with us on any of our pages on a third-party social media platform, such as Instagram, Facebook or Snap Chat, the information you provide will be subject to the third-party's privacy policy, as well as this privacy policy.

Time period for storing personal data
We only store your personal data for as long as is necessary to fulfill the purpose for which it was collected or comply with regulatory requirements, e.g. accounting rules.

Once you are logged into your personal customer account, you can always edit your information.

You can also submit a request asking us to delete specific information or all personal information we hold about you. We will comply with the request unless we are obliged to store the information for legal reasons or to establish, exercise or defend a legal claim.

Your rights
As a consumer in the EU, your personal data is covered by the EU's Personal Data Protection Regulation (GDPR). This means that your rights as the data subject are the same in all EU countries.

If you wish to exercise any of your rights, please send an e-mail to post@macolline.no.

Below you can read more about your various rights:

The right of access
One of the most important rights you have is the right to request access to the information we have registered on you. In this case, we will provide you with a copy of your personal data.

The right to be forgotten
Another important right you have in your relationship with us is the right to be forgotten, which means that you can send a request and ask that we delete the information we have registered about you. We do not necessarily delete all the information as we are required to continue to store certain data in order to comply with the legal requirements.

The right to object
You have the right to object to the processing of your personal data for certain reasons. For example, you can object to the processing of your personal data for direct marketing, including profiling.

The right to rectification
If you believe that the information we have recorded on you is inaccurate or incomplete, please let us know and we will make sure to update your information.

The right to limitation
In combination with some of your other rights, you can also request that we limit the use of your personal data, e.g. instead of full deletion or during our consideration of your objections.

The right to data portability
You can send a request and ask us to provide you with the personal data you have provided to us in a structured, common and machine-readable format and to transfer the data directly to a specific recipient.

Complaints
If you wish to lodge a complaint about how we handle your personal data, you can always contact customer service. You can also submit a complaint to your local data supervisory authority.

Contact information

If you have questions about our privacy policy, questions about the use of personal data, whether you wish to be provided with data we have registered on you, correction of registered data, withdrawal of consent or deletion, please contact us at post@macolline.no .

COOKIES

Google Analytics/GA4

We use Google Analytics/GA4 to:

Identify unique users
Remember the number and time of previous visits
Find out where users are coming from
Determine the start and end of a visit

Cookies from commercial third-party actors

We use cookies from third-party actors (Google Ads and Meta) to be able to provide our users/customers with relevant marketing and a good user experience. We also use it to measure the effect of and display more relevant advertisements. The cookies do not record any personal information on the website and the data is anonymised.

The cookies make it possible to:

Frequency control ads based on activity
See user behavior on the website in relation to the direct advertising that takes place
Gather information about product interest to present more relevant ads
Target advertisements to selected customer groups

In Google Analytics, we have also activated support for banner advertising with remarketing . We do this in order to help serve advertisements that are more relevant to your interests. Furthermore, this means that third-party providers, including Google, can show our advertisements online. The support for banner advertising uses cookies from Google Analytics/GA4 to inform, optimize and display advertisements based on your previous visits to our website.

Exactly which cookies are used and their duration will vary based on your browser history, and will therefore not be described in detail. Common to the cookies used on the website that are not already described in the table below, are used for the purpose of serving you more relevant advertisements.

If you surf the web as a logged-in Google user, Google will try to form a picture of who you are and what you are interested in. If you want to see this profile, change it, or delete data in the profile, you can visit Google's advertising settings .

We also recommend that you visit Google Analytics' currently available opt-out options .